Businesses need their network to operate efficiently in order to satisfy their evolving demands. They rely on networks for mission-critical workflows and communication between departments of the enterprise. That’s why tracking and measuring your network performance through a network monitoring solution is essential. How do you ensure that the end-users on your network are satisfied with its performance, though? That’s where end-user experience monitoring comes in.
End-user experience monitoring (EUEM) is an approach to IT service monitoring that focuses on qualifying and analyzing how end-users interact with a technology. For network monitoring, tracking the end-user experience tells your network team how users are using the network and how well the network is working for them. How can you leverage end-user experience monitoring to understand your network performance?
End-user experience scoring
In order to fully understand the end-user experience, you need some way to quantify how each user is interfacing with the network. EUEM solutions track end-user experience and assign a score to each user. End-user experience scoring is influenced by a number of factors; for the purposes of network monitoring, metrics such as time of delivery, connectivity, and packet loss can help determine the end-user experience score. Depending on the EUEM solution, the end-user experience score will either provide a holistic view of all metrics or tailor scoring on specific metrics.
How to improve the end-user experience on your network
The most important step in EUEM is achieving full end-to-end visibility of your network. You need to be able to examine performance from the end-user’s device to the endpoint where the data the end-user wants to access is located. That way, you can learn exactly where end-user experience is faltering and discover the root cause of an issue faster. Also, your network monitoring solution should be able to identify and track users individually on a network. It needs to gather performance data on each user separately to provide an accurate end-user experience score.
Monitoring other networks for end-user experience
If you have clients accessing resources on your infrastructure remotely, that means that you need to consider the networks they’re using in your end-user experience scoring. If problems with end-user experience aren’t happening on your internal network, your network team needs to be aware of that. Many EUEM solutions are able to track end-user experience problems on networks outside of your infrastructure. That way, you can discover if poor end-user experience is a result of a problem on your end or circumstances outside your control.
How does EUEM affect your monitoring strategy?
When you introduce a EUEM solution into your network infrastructure, you’ll need to change your network monitoring strategy accordingly. Traditional network monitoring strategies only focus on fixing performance issues from the network’s perspective. Rather than try to understand the end-user perspective, network teams would simply fix performance problems for the network’s own benefits. However, businesses should want to improve the end-user’s relationship with their technologies to boost client relationships and worker productivity.
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