How Remote Monitoring and Management Helps Companies During Coronavirus

How Remote Monitoring and Management Helps Companies During Coronavirus

With so many employees working out of the office with remote networking in response to the coronavirus outbreak, your company may feel the need to relax when it comes to security or performance monitoring. However, this is far from the case. In fact, it’s during heightened periods of remote work where businesses need to be more vigilant regarding how well the network is performing. When your IT team is working out of the office thanks to the coronavirus, though, how can you enable remote monitoring to track on-premise systems?

That’s where remote monitoring and management (RMM) tools come in. RMM solutions help managed IT service providers (MSPs) monitor networks and endpoints from a remote location. By using an RMM platform, IT teams can receive alerts on on-premise hardware and remotely take action to solve problems. These solutions are invaluable for enterprises who need to keep on-premise systems functional while employees work from home. We’ve listed the ways remote monitoring and management can help companies maintain daily operations as coronavirus forces workers to be out of the office.

If you’re looking for resources to help you evaluate monitoring solutions during the coronavirus pandemic, our free Network Monitoring Buyer’s Guide has you covered. It contains profiles on the top network monitoring providers in the market today, including descriptions of the tools they offer and noteworthy features of each. The guide also features 10 questions you should ask prospective vendors and yourself before buying a network monitoring solution. You can check out that guide here. We also offer a buyer’s guide for free and open source network monitoring tools if you’re a small business or have a tighter budget but still want enterprise-grade monitoring for business networks. Download this guide here.

Installing remote monitoring agents

The beauty of RMM solutions is that for many of them have a one-size-fits-all solution for installing agents onto hardware. Most RMM providers feature a single agent that can be installed on any device or network node, eliminating the need to configure special agents for specific types of devices. This makes it easy for IT teams to install RMM agents on their entire infrastructure, ensuring that no node or system is left unmonitored.

You need to ensure your network is performing well during a global crisis. Our Network Monitoring Buyer’s Guide contains profiles on the top network performance monitoring vendors, as well as questions you should ask providers and yourself before buying. We also offer a Free and Open Source Network Monitoring Buyer’s Guide if you’re a small business or have a tighter budget but still want enterprise-grade monitoring for business networks.

Fixing network problems from anywhere

The biggest benefit of RMM solutions is one that businesses have been taking advantage of even before the coronavirus situation. That benefit is that IT teams can fix many network problems without having to physically interact with on-premise hardware. When you install an RMM agent onto a device, the platform can recognize it from anywhere, allowing users to reconfigure devices that aren’t performing properly from a remote location.

Preventing unnecessary office visits

Even during the coronavirus quarantine, IT workers may have to come into the office in order to fix problems with the company’s network. Obviously, you want to avoid this as much as possible for safety concerns, especially when the problems with the corporate network are minor. Advanced RMM solutions allow users to automate monitoring tasks through the RMM platform, meaning that users can focus on more pressing issues rather than repetitive monitoring tasks.


Looking for a solution to help you improve your network performance? Our Network Monitoring Buyer’s Guide contains profiles on the top network performance monitor vendors, as well as questions you should ask providers and yourself before buying.

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Daniel Hein

Dan is a tech writer who writes about Enterprise Cloud Strategy and Network Monitoring for Solutions Review. He graduated from Fitchburg State University with a Bachelor's in Professional Writing. You can reach him at dhein@solutionsreview.com
Daniel Hein