Details on Niche Players in Gartner’s DRaaS Magic Quadrant

Gartner recently released their Magic Quadrant report for Disaster Recovery as a Service and there were several changes from 2016. Click here to see a detailed breakdown of those differences, but in this article lets take a closer look at the niche players in the report and why they were placed in that category. If you’d like to know more about the leaders, click here, and if you’d like to learn more about the visionaries, click here.

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Gartner says DRaaS is an as a service offering that “includes replication of server workloads and recovery of such workloads, as needed, to a cloud with which the provider ultimately has fiscal responsibility.” And the tech giant says niche players typically have “smaller volumes of customers and/or number of servers protected under their DRaaS offerings supported, less focus on DRaaS itself as a stand-alone offering (as opposed to a sales entry point for a larger managed service deal), or have some areas that will require additional work with respect to DRaaS-specific offering capabilities, customer satisfaction, or differentiated vision.”

As of last year, there were only four vendors in the niche players category: Evolve IP, Peak 10, Carbonite, and Databarracks. Evolve IP was the only provider that didn’t return to the niche player’s category as they were bumped up to the visionaries bucket. The other vendors included in the niche category this year were Acronis, C&W Business, Daisy, Expedient, Peak 10, NTT Communications, StorageCraft, and Quorum.

Let’s look at these vendors a bit more closely.


Acronis was founded in 2003 and is headquartered in Singapore. They offer both cloud-related recovery services and data recovery products. With 14 data centers across the globe, the company operates what Gartner calls “primarily a partner-driven business with a focus on manufacturing, automotive, public sector and education-related markets.”


Carbonite launched in 2005 and is headquartered in Boston. They offer a cloud DRaaS service that supports the recovery of virtual machines, bare-metal system images and production data inside a managed cloud, according to Gartner.

“Carbonite is one of the few vendors in this Magic Quadrant that has recovery of non-x86 workloads formally integrated as part of its actual DRaaS offering,” Gartner reported.

C&W Business

C&W Business operates in 42 countries across the globe and offers customer support in both English and Spanish. The company’s foundation for C&W’s differentiating factors is “rooted in its network connectivity capabilities and in its investment in the Geminare platform to integrate recovery of x86 workloads and IBM-based platforms,” according to the report.

The provider’s typical customer is mid-market with fewer than 25 servers and will have a minimum of one customer with at least 100 servers under management.


DaisyGroup is based in the UK and opened its doors back in 2001. It offers network services, nine data centers and 18 worksite recovery locations with over 30 office locations through the UK.

The company is focused on the SMB’s for overall IT and network services, with add-on capabilities for DRaaS.


Databarracks launched in 2002 and now focuses on DRaaS, backup and resilient cloud-based infrastructure design. The company places attention on UK clients and has many in the legal, government and nonprofit spaces.

A typical client of Databarracks is mid-sized with less than 50 servers under management.


Expedient has been around since 2001 and is headquartered in Pittsburgh. They offer DRaaS to clients hosted within its data centers and as a service for those hosting their production workloads on-prem or in another place. Their typical client is a small to midsize business with less than 25 servers, but with one customer with more than 200 servers under management.

“Organizations prefer Expedient’s regional location along with dedicated, nonoversubscribed resources that can be utilized for more than just DR,” Gartner reported.

NTT Communications

NTT Communications places their attention on network and data center operations. It also offers services for cloud, data center, network, security and governance, along with professional and managed services, which includes DRaaS.

A typical client of NTT Communications is a business with less than 25 servers, but with one customer with at least 200 servers under management.


Peak10 has 16 data centers in the US and provides data center and network services, managed services, and cloud-based infrastructure and object storage services.

Their typical client is a small to midsize business with less than 25 servers but with a minimum of one customer with at least 100 servers under management.


Quorum is headquartered in San Jose, California and launched commercially in 2010. Their tool onQ was originally created for US Naval combat systems, Gartner reported. They have three recovery centers throughout the US and UK.

A typical customer of Quorum is an SMB with fewer than 25 servers with a minimum of one customer with at least 100 servers under management.


StorageCraft is headquartered in Utah and was founded in 2003. It offers data protection and restoration services through value-added and channel partners along with cloud services that can be used for disaster recovery by its managed partners, according to Gartner.

A typical client is a small business with less than 25 servers and at least one MSP with a minimum of 100 servers under management.