Research analyst house Gartner Inc., best known for its Magic Quadrant reports, has announced the 2019 Gartner Peer Insights Voice of the Customer: Disaster Recovery as a Service. Gartner Peer Insights is an online platform of ratings of solutions and solution providers from IT professionals, offering a collection of customer feedback to both vendors and prospective customers. The goal of these awards is to assist IT leaders with making insightful purchase choices, as well as help providers better their solutions by receiving objective feedback from their customers.
The Gartner Peer Insights Voice of the Customer winners are determined by compiling customer’s overall rankings of products by solution ratings, the number of published reviews, and subjective customer opinions. The Peer Insights include over 215,000 reviews across more than 340 markets and industries.
Gartner defines Disaster Recovery as a Service (DRaaS) as “a productized service offering in which the provider manages server image and production data replication to the cloud, disaster recovery run book creation, automated server recovery within the cloud, automated server failback from the cloud, and network element and functionality configuration, as needed…To be considered DRaaS versus other options that enable do-it-yourself recovery, all elements of the service must be included in the service offering contract between the provider and customer, and offer a standardized SLA for recovery.”
Peer Insights Voice of the Customer does not include an expansive vendor listing or proprietary graphic to help organizations select the best tools. Rather, it provides reviews that go through a strict validation process to ensure they are authentic. Gartner Peer Insights are meant to be a complement to its expert-led research reports. Vendors with greater than 25 reviews in the past year as of October 31, 2018, were included in the report.
A press statement from StorageCraft stated that it had received “the highest percentage for ‘Willingness to Recommend’ with 94 percent of 35 reviews and one of the highest for ‘Product Capabilities’ with 4.7 out of 5. As of December 4, 2019, 45 percent of all reviews were provided by mid-size companies between $50M-$1B in size.”
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