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Takeaways from Forrester’s Latest Wave Report for ECM, Transactional Content Services

The Forrester Wave and How Vendors Behave: ECM Business Content Services, Q3 2015

The Forrester Wave and How Vendors Behave: ECM Business Content Services, Q3 2015Forrester Research recently released their latest Wave Report for Enterprise Content Management, Transactional Content Services, Q2 2017.

The analyst house uses a 28-criteria evaluation to plot vendors on a graph and show their market standings. In the latest report, 13 vendors were named, including Alfresco Software, Everteam, Hewlett Packard Enterprise (HPE), Hyland, IBM, Kofax, Laserfiche, M-Files, Newgen Software, OpenText Content Suite, OpenText Documentum, SER Group, and Upland Software. They all met the inclusion criteria, including that they have a minimum of $15 million in annual revenues, a minimum of 500 current maintenance/subscription customers, and their products are actively sold and marketed in more than one geographic region.

“This report shows how each provider measures up and helps enterprise architecture (EA) professionals make the right choice when requirements are skewed to capturing, analyzing, processing, and managing large volumes of content to support customer and operational transactions,” according to the Forrester.

Here are some key takeaways:

The ECM market is in significant transition, according to the report, which refers to the change in brand. Enterprise Content Management solutions will now be referred to as Enterprise Content Services. And the Transactional Content Services segment of the market, “demonstrates that digitization, process automation, and paper elimination are core objectives that still drive technology investments,” according to the report.

Forrester predicts that the market will be worth $8 billion this year and $9 billion in 2018.

“Deployment plans remain healthy, with nearly 90 percent of current ECM decision makers planning to expand their rollouts over the next year,” Forrester reported.

OpenText, Hyland, IBM, Newgen Software, and Kofax lead the TCS segment of ECM. While Alfresco, M-Files, Laserfiche, SER Group, Everteam, Upland Software, and HPE trail closely behind with competitive options for customers.

The report also states that leading vendors who have been at the forefront of this market are “on the defensive” and working hard to consolidate, merge and divest. While newbies are getting ahead via deals with cloud-native content platforms or forward-thinking architectures.

Vendor surveys, product demos and customer reference surveys were all used to compile this report.


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This article was written by Doug Atkinson on May 10, 2017

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Doug Atkinson

An entrepreneur and executive with a passion for enterprise technology, Doug founded Solutions Review in 2012. He has previously served as a newspaper boy, a McDonald's grill cook, a bartender, a political consultant, a web developer, the VP of Sales for e-Dialog - a digital marketing agency - and as Special Assistant to Governor William Weld of Massachusetts.

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