Zendesk recently announced a strategic alliance with Tata Consultancy Services (TCS) to provide enterprise-grade CRM solutions for large enterprises. This partnership combines Zendesk’s support, sales, and engagement software solutions together with TCS’ contextual knowledge and experience in digital transformation. The two vendors will collaborate use their combined knowledge to solve companies’ increasingly complex technological requirements through custom CRM solutions and integrations.
Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships. Zendesk Sell offers users a comprehensive experience with a focus on sales force automation, striving to enhance pipeline visibility for sales teams and boost productivity in businesses large and small. This vendor offers mobile access, lead management and reporting, pipeline visualization, and more. Zendesk Sell is a great choice for companies that place heavy emphasis on rapid progression through sales pipelines.
As part of this alliance, companies across the world will benefit from TCS’ technology expertise and Zendesk’s suite of software solutions. This includes alignment between TCS’ consulting, implementation, and optimization services with Zendesk’s product portfolio, as well as access to TCS’ expertise across industries including financial services, manufacturing, retail, and more.
“We are excited to work with TCS to better support the needs of enterprise companies,” says Ricardo Moreno, Vice President of Worldwide Partners, Zendesk. “With the combination of TCS’ long-standing history of providing information technology (IT) services, consulting and business solutions to many of the world’s largest businesses in their transformation journey and our service-first CRM offerings, we look forward to helping companies foster a transparent, responsive and empowered customer experience.”
“TCS leverages its domain knowledge and deep customer relationships to contextualize its comprehensive suite of CRM/CX offerings to create bespoke solutions that provide a superior customer experience and create competitive differentiation,” says Akhilesh Tiwari, Global Head, Enterprise Application Services at TCS. “Our partnership with Zendesk brings together the best capabilities of both organizations to help businesses fast-track their digital transformation journeys.”
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