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How Top Managed Service Providers are Responding to GDPR

Managed service providers gdpr

Managed service providers gdprSo, GDPR is here and a lot of people are overwhelmed. There has been plenty of time to prepare, but potential fines and regulatory demands are always difficult to deal with. We’ve recently covered how top cloud providers are dealing with GDPR, but it’s important to understand how managed service providers (MSPs) are reacting as well. Since so many enterprises utilize MSPs for a variety of reasons, their dedication to compliance is of utmost importance.

Many people use MSPs to maintain compliance with certain existing rules, such as HIPAA. MSPs provide managed and professional services related to infrastructure and platform operations. Thus, it’s critical that MSPs help you maintain compliance while maintaining compliance for themselves.

Below we’ve compiled how the top vendors in the space are reacting to GDPR. To maintain vendor neutrality, we’re using the three leaders from Gartner’s Magic Quadrant.


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Accenture

Accenture places a lot of significance on GDPR and has multiple pages giving insights into compliance for themselves and their clients. They created an online training course with Henley Business School and RegTech training company, GO DPO.

Accenture provides consultation, strategy, technology, and operations to their clients, so their continued efforts in maintaining GDPR compliance represents themselves and their clients. They are offering strategy services to clients looking to become GDPR compliant. In their GDPR document “GDPR: The Time to Act is Now,” they go over the responsibility of users and MSPs.

Cloudreach

Although Cloudreach doesn’t have a specific page related to GDPR, they do mention it in their security data protection legal agreement page. They have extensive detail about their data protection on this page. Here is the single line dedicated to GDPR:

“Cloudreach has a documented internal security incident response plan in place both in Europe and North America that aligns with the GDPR data breach notification requirements.”

Cloudreach assures that their legal agreements will consistently update with any new data regulation. They use extensive vetting of new employees to assure that everyone who could potentially deal with data will be reliable.

As far as data retention and deletion, Cloudreach states that they only keep personal data as long as necessary in providing their services and with the permission of customers. Cloudreach returns or deletes personal data to customers at the expiration of a contract, or when the data is no longer useful.

Since Cloudreach doesn’t have a specific page pertaining to GDPR, I’ve contacted them for an official statement and I will update this section when they respond if they have a specific statement.

Rackspace

Rackspace recently announced they would be offering a privacy and data protection service to help clients comply with GDPR. This service isn’t just for GDPR, it’s meant to protect sensitive data based on any compliance requirement. The service also gives customers a comprehensive monthly report of their data usage.

Rackspace managed security places an emphasis on compliance. Using Rackspace Compliance Assistance gives enterprises peace of mind for GDPR compliance. They work to help teams across AWS, Azure, VMware, and traditional dedicated infrastructure. Compliance related monitoring is an important step towards full compliance.


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