2020 Gartner Critical Capabilities for Public Cloud Infrastructure Professional and Managed Services: Key Takeaways

2020 Gartner Critical Capabilities for Public Cloud Infrastructure Professional and Managed Services: Key Takeaways

Analyst house Gartner, Inc. has released its 2020 Critical Capabilities for Public Cloud Infrastructure Professional and Managed Services, Worldwide, a companion research to the popular Magic Quadrant report. Used in conjunction with the Magic Quadrant, Critical Capabilities is an additional resource which can assist buyers of data and analytics solutions in finding the products that best fit their organizations.

Gartner defines Critical Capabilities as “attributes that differentiate products/services in a class in terms of their quality and performance.” Gartner rates each vendor’s product or service on a five-point (five points being best) scale in terms of how well it delivers each capability. Critical Capabilities shows you which products are best for each use case and includes a comparison graph for each, along with in-depth descriptions on the various points of comparison.

The study highlights 20 managed service providers (MSPs) Gartner considers most significant in this software sector and evaluates them against seven critical capabilities and five use cases prevalent in the space, including:

  • Agile applications
  • Traditional/legacy applications
  • Strategic cloud transformation
  • Enabling the customer to act as a cloud broker
  • Professional services with guided support

The editors at Solutions Review have read the report, available here, and pulled out three key takeaways.

AWS and Azure are critical areas for MSP customers

In surveying the MSPs listed in the report, Gartner analyzed their support for the six major cloud platforms — Alibaba Cloud, Amazon Web Services (AWS), Google Cloud Platform, IBM Cloud, Microsoft Azure, and Oracle Cloud. The majority of vendors support managed services for at least five vendors, but Gartner’s research found that customers heavily concentrate on AWS and Azure above all other platforms. The researchers thus claim that AWS and Azure support is necessary for a MSP to provide value to customers, which is likely why all vendors in the report support both of them.

Our MSP Buyer’s Guide contains profiles on the top cloud managed service providers for AWS, Azure, and Google Cloud, as well as questions you should ask vendors and yourself before buying. We also offer an MSP Vendor Map that outlines those vendors in a Venn diagram to make it easy for you to select potential providers.

Hybrid cloud and multicloud capabilities are essential

According to Gartner’s researchers, more than 80 percent of public cloud managed and professional services deals will require the provider to handle both hybrid cloud and multicloud capabilities by 2025. This statistic will be up from less than half of all deals in 2020. Hybrid cloud and multicloud deployments are quickly becoming the most common type of cloud infrastructure among enterprises. MSPs are addressing this need by either spreading support across all major cloud platforms or providing extensive services for a handful of vendors.

Customers look to MSPs with strong service expertise

Gartner found that customers cite strong service expertise as a key factor in evaluating and choosing managed service providers. Specifically, MSPs that hope to attract a client base must demonstrate proven experience addressing complex compliance requirements and offer differentiated support for complex workloads, especially in multicloud environments. MSPs who aren’t able to address these user requests risk being trivialized compared to other providers.

Read the Gartner Critical Capabilities for Public Cloud Infrastructure Professional and Managed Services, Worldwide report here.


Daniel Hein

Dan is a tech writer who writes about Enterprise Cloud Strategy and Network Monitoring for Solutions Review. He graduated from Fitchburg State University with a Bachelor's in Professional Writing. You can reach him at dhein@solutionsreview.com
Daniel Hein