Enterprise Information Management solution provider, OpenText, has announced the availability of OpenText Extended ECM Enabler for Microsoft Dynamics 365 for Customer Service. This new tool was developed in partnership with Contesto. Additionally, it integrates the provider’s enterprise content management (ECM) portfolio with Dynamics 365 for Customer Service to provide users with content services capabilities that improve business processes flows and facilitate customer engagement.
In a press statement, senior vice president and CMO of OpenText, Patricia E. Nagle said, “a direct relationship between our organization and its customers is vital for a successful business. Extended ECM allows customer-facing employees to contribute and consume critical business content from directly within the Microsoft Dynamics 365 business applications. Armed with the right information, data, and insight, employees can provide a more personalized experience to customers, helping the intelligent and connected enterprise to drive revenue, loyalty, and success.”
OpenText Extended ECM Enabler by Contesto for Dynamics 365 for Customer Service allows organizations to transform sales, marketing, customer and field service automation by integrating content services into business processes securely.
Nagle continued, stating, “with these new capabilities and integrations into Microsoft Dynamics 365, OpenText continues to define the future of work and digital business. This latest announcement is evidence of the strength of our ongoing relationship with Microsoft, including the availability of multiple certified OpenText products, and the ability to run all OpenText solutions on Microsoft Azure.”
CEO of Contesto, Christine Brandtzæg also made a statement, saying, “as an OpenText partner, Contesto designs, builds and implements OpenText solutions to manage and deliver the right information, at the right time. We specialize in delivering content services to digital enterprises. Leveraging the rich capabilities of the OpenText Extended ECM Platform was a natural choice for us. We see a significant opportunity for organizations using Microsoft Dynamics 365 for Customer Service to benefit from information fueled business processes.”
OpenText also offers other certified information management solutions on the Azure platform, which include OpenText Content Server, Media Management, Documentum Content Server, Archive Center, Application Governance and Archiving for SharePoint, Web Site Management, Extended ECM Platform, and Capture Center.
To read OpenText’s full press release, click here.