UJET, a provider of customer support communications and solutions, has announced the release of its new SMS Adapter Solution. This technology allows Salesforce CRM users to implement and deploy in-call SMS capabilities and smartphone features. This includes photos, video, and screenshots in collaboration with their existing IVR system.
“The digital transformation of customer support and the move to the cloud means that enterprises no longer need a one-size-fits-all contact center solution,” says Anand Janefalkar, Founder and CEO of UJET. “Now, with the new SMS Adapter, no matter the IVR system, agents can easily spin up a fluid SMS experience while on the call and utilize our patented smart actions, and ensure a reduction in handle time and increase in customer satisfaction.”
With the SMS Adapter, users have access to a variety of new features. The solution lets users extend the capabilities within Salesforce, making it easy to maneuver between panels, send and retrieve data, and keep customer profiles and tickets up-to-date. SMS Adapter fits into any existing contact center technology stack, and optimizes the customer experience by utilizing contextual data and smartphone functionality.
UJET is propelling customer experience into the digital age by empowering support organizations to create intelligent workflows, make data actionable, and create a modern business model where organizations have the tools and technology they need to create an immersive, engaging, and one-of-a-kind experience for their customers. UJET is trusted by customer-centric, innovative enterprises, including Google Nest, Instacart, Wag!, Atom Tickets, Blink and Grupo Bursatil Mexicano (GBM) to automate contact center processes and provide superior experiences that drive higher customer satisfaction.
If you want to learn more about UJET, click here.