The Impact of Digital Transformation on Independent Professional Services Organizations


Service Performance Insight’s recently published 2021 PS Maturity™ benchmark portrays a tale of two cities – with the best run and best positioned independent professional services organizations surviving, even thriving through a year of pandemic-caused lock downs while the bottom 20% of firms experienced project cancellations, layoffs and losses. Based on survey input from 561 global professional services organizations a clear picture has emerged highlighting the very real benefits of digital transformation. In particular, the use and integration of Professional Services Automation solutions is a clear differentiator for top performing people and project-based organizations

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