The editors at Solutions Review have read through Gartner’s 2021 Peer Insights Voice of the Customer: Application Performance Monitoring and pulled out the key takeaways.
Analyst house Gartner, Inc. recently announced the winners of its new 2021 Peer Insights Voice of the Customer: Application Performance Monitoring. The report marks the latest addition to the researcher’s list of buyer-centric resources, which already includes its popular Magic Quadrant and Critical Capabilities. Gartner Peer Insights provides first-hand reviews of software and services contributed by enterprise users. The new report is an extension of Gartner’s Customer Choice Awards released in previous years.
Peer Insights Voice of the Customer does not include an expansive vendor listing or proprietary graphic to help organizations select the best tools. Rather, it provides reviews that go through a strict validation process to ensure they are authentic. Gartner Peer Insights are meant to be a complement to its expert-led research reports. At Solutions Review, we read the report, available here, and pulled out the key takeaways.
Amazon Web Services, Dynatrace, and Nexthink Record the Highest Overall Score
All receiving an overall rating of 4.6, Amazon Web Services (AWS), Dynatrace, and Nexthink share the top score in this report. Of these three vendors, Dynatrace earned the most reviews by far, with 389. This is also the highest number of reviews received by any provider in this report. Comparatively, AWS nabbed 83 reviews and Nexthink received 128 ratings. The top vendor’s closest competitors with regard to overall scores are Elastic, IBM, Lumigo, ManageEngine, and New Relic, all of which earned a rating of 4.5.
The Average Willingness to Recommend Rating is 89 Percent
The willingness to recommend scores in this report ranged from 83-94 percent. Nexthink received the highest score, while Cisco received the lowest. Cisco received 151 reviews, which is 23 more reviews than Nexthink. Just below Nexthink are Datadog, Dynatrace, and New Relic, which all received a score of 92 percent. The majority of Nexthink’s reviews came from the Europe, Middle East, and Africa regions. Additionally, received a 4.7 rating for its support experience.
Datadog, Dynatrace, New Relic, and Nexthink are the Customers’ Choice for North America
By receiving over 20 reviews and exceeding both the average Overall Rating and the average User Interest and Adoption scores, Datadog, Dynatrace, New Relic, and Nexthink have established themselves as the Customers’ Choice for North America. Datadog received an overall rating of 4.4, while New Relic earned a score of 4.5. Additionally, Dynatrace received 4.6-star ratings for its product capabilities and support experience.
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