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The 5 Leaders in the Gartner Managed Security Services (MSS) Worldwide MQ

How Enterprises Can Best Utilize SIEM In Their Networks

MSS managed security services Gartner Leaders

As part of our ongoing coverage of the Managed Security Services market, we try to keep a close eye on the numerous and distinct solution providers that comprise this growing and increasingly prominent sector of the cybersecurity world. The key word here is distinct. This may not surprise enterprises looking for the right solution for them, but no two Managed Security Services vendors offer exactly the same products and services—each has their own strengths and weaknesses, sizes and focuses. While it’s natural for the latest innovations and gadgets in the market to take up the most of our collective attention, there also needs to be a recognition of the pillars of the markets.

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The following providers have recently been named Leaders in Gartner’s 2018 Magic Quadrant for Managed Security Services (MSS) Worldwide. While each company’s market share differs, these tools shape the foundation of the MSS market according to Gartner. Their report suggests that the success these vendors achieved over time serves as an inspiration and benchmark for new vendors entering the MSS field. These providers stand out as cornerstones in the market, offering tools for a wide variety of use cases, and thus in Gartner’s report are worthy of the Leader title.

The 5 Leaders Gartner named in their report are:

IBM offers MSS via their 24/7 Security Operations Centers (SOCs), called X-Force Command Centers, located around the world. They offer security consulting and incident response services in four tiers ranging from basic endpoint security to highly customized services. IBM uses its QRadar SIEM solution regardless of their customers’ location.


Secureworks offers MSS SOCs from a “center of excellence” in Romania. Their MSS is delivered via their Counter Threat Appliance and Counter Threat Platforms, providing customers’ access through the Secureworks Client Portal. The Secureworks Counter Threat Unit provides threat research and threat intelligence, malware analysis, and support to the vendor’s SOCs.


Symantec operates their MSS security operations centers on a “follow-the-sun” model of 24/7 support. They provide hosted log retention, security intelligence, incident response services, and security skills development services. Symantec analyzes their customer’s log and event data and then stores them in a North American data center.


Verizon, the telecommunications giant, offers managed security services with SOCs located throughout the world. They provide a Unified Security Portal for single portal customer access, log management capabilities, and security data analysis. Verizon also offers Network Threat Advanced Analytics as a service.  


Trustwave offers a MSS portfolio including SIEM, UTM, network access control, and support for third-party security products. The Trustwave SpiderLabs teams provide in-house threat intelligence and incident response. Through leveraged partnerships with Carbon Black and CounterTack they also offer a managed EDR service.  


Will these Leaders keep their “crowns” (so to speak, Gartner does not endorse any product or vendor) in 2019? It’s hard to say. a large component of how Leaders are selected is that they can handle a wide variety of enterprise use-cases. If the MSS market grows—as we predict it will—it will most likely result in a greater number of distinct enterprise use-cases and thus a harder fight to provide a solution that fits their needs. In the Gartner Magic Quadrant, Gartner found an unusually large number of Niche Players for this kind of report. We believe that number will only grow as more enterprises demand specialized cybersecurity services to make up for the cybersecurity staffing problem.

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