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Gartner Names Winners of 2020 Customers’ Choice for Data Center Backup and Recovery Solutions

Gartner Names Winners of 2021 Voice of the Customer for Data Center Backup and Recovery Solutions

Gartner Names Winners of 2020 Customers' Choice for Data Center Backup and Recovery SolutionsAnalyst house Gartner, Inc. recently announced its Best Data Center Backup and Recovery Solutions of 2020, as reviewed by verified customers through its Peer Insights Customers’ Choice series. Gartner Peer Insights is a robust enterprise IT product and service review platform that hosts more than 255,000 verified customer reviews across 355 defined markets. In markets where there is enough data, Gartner Peer Insights recognizes the vendors that are the most highly rated by their customers through the Customers’ Choice distinction.

Peer Insights Customers’ Choice does not include an expansive vendor listing or proprietary graphic to help organizations select the best tools. Rather, it provides reviews that go through a strict validation process to ensure they are authentic and professional. Gartner Peer Insights are meant to be a complement to its expert-led research reports. At Solutions Review, we read the reviews, available here, and pulled out the key takeaways.

Rubrik Lands the Highest Average Score

Rubrik Cloud Data Management received 195 verified reviews, with the highest average rating of 4.9 stars. 88 percent of its reviews were 5 stars, with 10 percent being 4 stars. Rubrik’s solution also did not receive any reviews that were lower than 3 stars. Rubrik’s closest competitor in the data center backup and recovery space according to the Customers’ Choice is Cohesity DataProtect, which earned an average rating of 4.8 stars from 242 verified reviews. Rubrik was also named a visionary in the 2019 Gartner Magic Quadrant for Data Center Backup and Recovery Solutions.

Veeam Received the Largest Number of Reviews

Veeam’s solutions (Backup & Replication, Veeam Availability Suite, and N2WS Backup & Recovery) collectively earned 283 verified reviews, netting an average of 4.7 stars. 75 percent of those reviews were 5 stars, while 24 percent were 4 stars. Veeam works well for companies of all sizes and offers a rich capabilities portfolio along with recovery options for the VMWare and Hyper-V environment. The provider also stands out as a result of its agentless VM recovery options and functions to overcome hypervisor-native limitations.

Gartner Recommends Using Customer Reviews to Supplement Vendor Evaluation

Where Gartner’s Magic Quadrants are aimed at helping organizations identify vendors to keep tabs on in the overall marketplace, peer reviews are driven only by customer feedback based on specific experiences relative to unique technology environments. That’s where the disconnect can sometimes come from when comparing analyst resources to individual reviews. In this way, it is best to utilize all the tools at your disposal when assessing data center backup and recovery solutions.

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