Top MarTech News From the Week of October 23rd: Updates from Salesforce, monday.com, Insightly, and More

The editors at Solutions Review have curated this list of the most noteworthy MarTech news from the week of October 23rd. This round-up covers announcements and updates from Salesforce, monday.com, Insightly, and more.

Keeping tabs on the most relevant CRM and MarTech news can be time-consuming. As a result, our editorial team aims to summarize some of the top headlines in the marketing technology landscape. The Solutions Review editors will compile a weekly round-up of vendor product news, mergers and acquisitions, venture capital funding, talent acquisition, and other noteworthy MarTech news. With that in mind, here are some of the top MarTech news from the week of October 23rd, 2026.

Top MarTech News From the Week of October 23rd, 2026

Bazaarvoice Details Its Strategic Partnership with Profound

Bazaarvoice—a global platform for sourcing, displaying, and amplifying authentic user-generated content (UGC)—has announced a formal strategic partnership with Profound, an AI marketing platform. Together, the companies will deliver an integration that allows brands to track their visibility across major AI search engines like ChatGPT, Perplexity, and Google AI Overviews. The integration will also enable joint customers to leverage Profound’s enterprise analytics and Bazaarvoice’s Content Coach to monitor AI prompts and ensure their content is crawlable for AI engines.

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Bazaarvoice and DaVinci Commerce Announce an Integration

Bazaarvoice also announced a new collaboration with DaVinci Commerce, an Agentic Commerce Experience Platform. The partnership will integrate Bazaarvoice’s network of ratings and review data directly into DaVinci’s AI-powered shopping platform architecture, including its newly launched Brand Agent and patent-pending Product Context Memory (PCM) technology. Shared clients can use this integration to more effectively surface authentic user-generated content (UGC) precisely where AI-driven product discovery occurs.

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ChurnZero Announces Kit, an AI Assistant for Customer Teams

ChurnZero, an AI platform and partner for customer growth, has announced Kit, an AI assistant built for customer teams. Built from ChurnZero’s decade of customer success expertise, Kit is designed to know a company’s customers, how its team operates, and what success looks like in its business. It leverages a brand’s account data and internal knowledge to deliver relevant answers that reflect the full customer relationship.

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Gainsight Shares Details on Its New Value-Based Pricing Model

Gainsight, a customer retention company, has announced that its Agent Studio offering is now in beta, and shared additional details on its previously announced value-based pricing for the Gainsight CS suite, which will go live in 2027. The updated pricing program will shift customers from a per-seat licensing model to a value-priced one that scales with ARR and the volume of customers managed through the Gainsight ecosystem. Meanwhile, beta customers for Agent Studio can accomplish tasks without leaving the Gainsight system, approve every action before it happens, and turn repeat work into reusable skills.

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Insightly Debuts the Insightly CRM MCP Server

Insightly, by Unbounce, has launched the Insightly CRM MCP Server. The new server aims to integrate customer and prospect data in Insightly directly with compatible AI assistants, including Claude, ChatGPT, and others. Once connected, teams can use simple prompts to generate account lists and targeted briefs, identify which tasks to prioritize, and monitor the status of leads, deals, and projects. Steve Oriola, CEO of Insightly and Unbounce, says, “With the Insightly CRM MCP Server, teams can use the AI assistant of their choice to ask questions of their CRM data in plain language and quickly get answers.”

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monday.com Officially Launches Harmony, a Voice AI Agent Platform

monday.com, an AI workspace provider, has announced the launch of Harmony, a voice AI agent platform for enterprise sales teams. Built by monday.com, Harmony is powered by specialized, small Large Language Models (LLMs) that enable its agents to navigate real-world calls and increase revenue by turning pipelines businesses have already paid for into closed deals faster. Harmony’s agents use OneAI’s voice technology alongside a suite of proprietary, task-specific LLMs trained on real customer conversations and orchestrated by a real-time predictive engine.

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Notified Opens the Beta Program of Its MCP

Notified, Equiniti’s market engagement business, has opened the beta program for Notified MCP, a first-of-its-kind offering for public relations and investor relations workflows. The Notified MCP offering aims to help teams understand communications performance, prepare for executive conversations, and act on market signals without leaving their AI workspace. It can also provide conversational access for users, integrate with existing client data, automate workflows, leverage client-built agents, and streamline the creation and distribution of press releases.

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Salesforce Acquires Braze

Salesforce, the global AI CRM company, has entered into a definitive agreement to acquire Braze, a customer engagement platform. Braze’s real-time engagement and AI decisioning capabilities will complement all four layers of Salesforce’s architecture—Data 360, Customer 360, Agentforce, and SIForce. Additionally, the acquisition will enable Salesforce and Braze to act on customer behavior in real-time, make their personalization efforts more intelligent, and develop “richer” experiences across email, web, and messaging channels.

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SurveyMonkey Releases New HRIS Integrations

SurveyMonkey, the global platform for surveys and forms, has announced new human resource information system (HRIS) integrations that connect employee feedback with the workforce data HR teams rely on. The integrations, including one with BambooHR, are built with Merge and will help HR teams identify changes in engagement and potential turnover risk earlier, without having to manually stitch data together for every survey. These new HRIS integrations will also sync workforce data with SurveyMonkey every 24 hours, making it easier for teams to stay up to date on relevant information.

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ThoughtSpot Reveals the AgentSpot Solution Suite

ThoughtSpot, the Data and AI platform company, has launched AgentSpot, a new solution designed to bring “Multiplayer AI to the enterprise.” AgentSpot enables people and goal-based agents to work side by side as a trusted AI workforce, so anyone can use natural-language queries to build agents, automate workflows, create interactive business applications, and share them with colleagues. Building and testing agents with the solution is free, and every plan includes unlimited users and unlimited agents.

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For consideration in future news round-ups, send your announcements to wjepma@solutionsreview.com.