The 15 Best CRM Events and Conferences in 2021

This is a directory of the best virtual and in-person CRM-centric events and user conferences currently scheduled for 2021. Have an event to share? Let us know!

The editors at Solutions Review have created this list of the best virtual and in-person CRM events and user conferences occurring throughout 2021. We’ve scoured the web and identified where the industry’s best and brightest will be spending their time. If you are looking for top-notch keynotes, interesting sessions, best practices demos, and legitimate networking opportunities, be sure to mark your calendar!

Events are listed in chronological order and may include additional dates. Clicking on the conference’s name will direct you to the event homepage, and clicking on REGISTER will take you to the registration page (if it’s live).

Top CRM Conferences in 2021 (Virtual)

Digital Customer Experience Strategies Summit

Improve digital customer engagement, innovate customer journey, and build a profitable brand. 

Host: Strategy Institute

Date: Feb 10-11, 2021

Location: Virtual, On-Demand

From the organizer: “The 7th Annual Digital Customer Experience Summit brings together experts to exchange experiences and innovations as the world adapts to new business realities in light of the global pandemic.”

REGISTER

Adobe Summit 2021

Expand your Genius

Host: Adobe

Date: April 27-28, 2021

Location: Virtual

From the organizer: “Join us to expand your skills, engage with other Experience Makers, and be inspired to create exceptional experiences that drive business growth and customer loyalty.”

REGISTER

CSM SUMMIT 2021

The Industry’s First CSM by CSMs.

Host: Client Success

Date: April 27-28, 2021

Location: Virtual

From the organizer: “The CSM Summit will be the first virtual event hosted by CSMs for CSMs. We’re bringing together thousands of front-line CSMs to share ideas and learn what others are doing to level up their game and help their customers!”

REGISTER

B2B Summit

Accelerating Growth: Bolder. Better. Brighter.

Host: Forrester

Date: May 3-6, 2021

Location: Virtual

From the organizer: “B2B Summit is the only event to leverage the insights, analysis, and experience of the brightest B2B minds to spark your curiosity, shape your strategy, and fuel double-digit business growth.”

REGISTER

Customer Contact Virtual

Achieving Agility Amidst Uncertainty

Host: Frost & Sullivan

Date: May 18-20, 2021

Location: Virtual

From the organizer: “Customer Contact will prepare you for the future of customer care by providing pragmatic, real-world experiences, insight, best practices, and tools for realizing your Customer First vision.”

REGISTER

International Conference on Personalized Marketing and Customer Relationship Management

Dedicated to bringing together a significant number of diverse scholarly events for presentation within the conference program.

Host: World Academy of Science, Engineering, and Technology

Date: June 3-4, 2021

Location: Virtual

From the organizer: “Personalized Marketing and Customer Relationship Management Conference aims to bring together leading academic scientists, researchers, and research scholars to exchange and share their experiences and research results on all aspects of Personalized Marketing and Customer Relationship Management Conference.”

REGISTER

Customer Engagement Transformation Conference

Understand how you can help to shape and evolve your business in a fast-changing world.

Host: Engage Business Media

Date: June 8-10, 2021

Location: Virtual

From the organizer: “Customer engagement is the key to exceeding your customers’ expectations – let us take you on your journey to success with exclusive content that will demonstrate how you can become more accurate, dependable and provide the service that your customers expect in this ever-more digital world of engagement.”

REGISTER

North American Customer Centricity Awards

The largest collection of Customer Experience best practices in one place.

Host: ARCET Global

Date: Oct 27-28, 2021

Location: Virtual

From the organizer: “Join us online at the North American Customer Centricity Awards, one of the largest virtual Customer Experience knowledge sharing events in North America.”

REGISTER

Customer Engagement Summit

Understand how you can help to shape and evolve your business in a fast-changing world.

Host: Engage Business Media

Date: Nov 9-11, 2021

Location: Virtual

From the organizer: “Let us take you on your journey to success with exclusive content that will demonstrate how you can become more accurate, dependable, and provide the service that your customers expect in this ever-more digital world of engagement.”

REGISTER

Top CRM Conferences in 2021 (In-Person)

Inbound 2021

Immersive content. Countless ways to learn, network, and inspire what’s next.

Host: Hubspot

Date: Sept 7-10, 2021

Location: Boston, MA, and Virtual

From the organizer: “An immersive experience uniting professionals across the globe and featuring its trademark inspirational content, networking opportunities, and high-octane events.”

REGISTER

CRMC 2021

Reconnecting the world of retail.

Host: CRMC

Date: September 8-10, 2021

Location: Chicago, IL

From the organizer: “CRMC 2021 will reconnect retail marketers representing over 150 brands together in a networking and learning setting. Together, we will gain applicable, real-world solutions and strategies, and exchange ideas.”

REGISTER

Enterprise Connect

The Must-Attend Enterprise Communications & Collaboration Event

Host: Informa Tech

Date: September 27-28, 2021

Location: Orlando, FL, and Virtual

From the exhibitor: “For more than 30 years, Enterprise Connect has been the independent, vendor-neutral place where the industry gathers, and in 2021, our event will be tailored to meet your needs.”

REGISTER

Content Marketing World 2021

Sharing Experiences, Connecting Community, Creating Partnerships.

Host: Content Marketing Institute

Date: Sept 28 – Oct 1, 2021

Location: Cleveland, OH, and Virtual

From the organizer: “You’ll be part of the one event where attendees learn from the best in the content marketing industry and also have an opportunity to spend four days with the CMWorld community.”

REGISTER

Customer Service Revolution

This is the moment of opportunity to REIMAGINE your customer experience.

Host: The DiJulius Group

Date: Oct 5-6, 2021

Location: Cleveland, OH

From the organizer: “The Customer Service Revolution Conference exists so your brand can be world-class. To reach and maintain that top-tier distinction, you need a learning experience infused with innovation. You need experts advising on critical topics.”

REGISTER

Customer Contact West

Customer Contact West prepares you for the future of customer care.

Host: Frost & Sullivan

Date: October 24-27, 2021

Location: Huntington Beach, CA

From the organizer: “Customer Contact will prepare you for the future of customer care by providing pragmatic, real-world experiences, insight, best practices, and tools for realizing your Customer First vision.”

REGISTER

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