Top MarTech News From the Week of September 4th: Updates from Zoho, Optimizely, SurveyMonkey, and More

The editors at Solutions Review have curated this list of the most noteworthy MarTech news from the week of September 4th. This round-up covers announcements and updates from Zoho, Optimizely, SurveyMonkey, and more.

Keeping tabs on the most relevant CRM and MarTech news can be time-consuming. As a result, our editorial team aims to summarize some of the top headlines in the marketing technology landscape. The Solutions Review editors will compile a weekly round-up of vendor product news, mergers and acquisitions, venture capital funding, talent acquisition, and other noteworthy MarTech news. With that in mind, here are some of the top MarTech news from the week of September 4th, 2026.

Top MarTech News From the Week of September 4th, 2026

Bazaarvoice Targets Brand Discovery in AI Recommendations

Bazaarvoice—a platform for sourcing, displaying, and amplifying authentic user-generated content (UGC)—has introduced an AI Visibility package to help brands prepare product content and user-generated content for discovery and recommendation in AI-driven search and shopping experiences. For enterprise commerce teams, this initiative extends the focus beyond traditional search optimization to ensure that ratings, reviews, and brand content can be surfaced accurately by emerging AI interfaces.

Read on for more.

Capacity Secures $54 Million in a Series E Funding Round

Capacity, an agentic support automation platform, has raised more than $54 million in Series E funding, bringing its total funding to more than $159 million. The company plans to use these funds to expand its AI-native customer experience platform, grow its go-to-market and customer success teams, support its continued international expansion, and invest in strategic partnerships and platform integrations that broaden Capacity’s ecosystem. This funding also follows a period of rapid growth for the company, which recently surpassed $100 million in annual recurring revenue (ARR), growing 20x in 3.5 years.

Read on for more.

Optimizely Debuts a Collection of Role-Specific AI Coworkers

Optimizely, an AI platform for marketing, has launched Virtual Teammates, a suite of role-specific AI coworkers designed to handle ongoing marketing responsibilities. The initial lineup spans roles such as chief of staff, SEO and AI search analyst, marketing analyst, personalization strategist, and conversion-rate optimization manager. Each agentic teammate can also be configured with organizational permissions, connected systems, scheduled work, and retained context from prior projects, streamlining their ability to perform assigned tasks.

Read on for more.

Phonely Debuts Alma, a Language Model Built for Voice Agents

Phonely, an AI-powered voice agent platform, has introduced Alma, a language model built specifically for voice agents. The model was trained on 10 million phone conversations and delivers response times under 200 milliseconds, positioning it as a lower-latency, lower-cost alternative to general-purpose models for real-time calls. Additionally, since Phonely owns the model and operates it across millions of live conversations, it can use those calls to continuously improve agent performance.

Read on for more.

SurveyMonkey Reveals a Collection of Platform Updates

SurveyMonkey, the global survey software company, has announced “Today’s SurveyMonkey,” a platform refresh that combines conversational AI survey creation, automated analysis, expanded AI tool integrations, HRIS connectivity, and a redesigned user experience. The company is positioning the update around helping growing organizations collect and act on customer and employee feedback more continuously. Eric Johnson, CEO at SurveyMonkey, says, “Today’s SurveyMonkey shows what AI looks like when it’s designed to keep real human feedback at the center, remove busywork, and help every team make confident decisions.”

Read on for more.

Zoho Introduces New Agent-Ready Development Capabilities for Its Catalyst Offering

Zoho, a global technology company, has enhanced its Catalyst platform-as-a-service with agent-ready development capabilities built to connect application coding, deployment infrastructure, and governance. The updates include support for Model Context Protocol, Agent Skills, a non-interactive command-line interface, and integrations with coding assistants such as Claude Code and OpenAI Codex. With these additions, developers can use the AI coding assistants of their choice while the Catalyst platform provides the underlying full-stack serverless infrastructure and controls.

Read on for more.

Expert Insights Section

Watch this space each week as our editors will share upcoming events, new thought leadership, and the best resources from Insight Jam, Solutions Review’s enterprise tech community for business software pros. The goal? To help you gain a forward-thinking analysis and remain on-trend through expert advice, best practices, trends, predictions, and vendor-neutral software evaluation tools.

Build, Deploy, and Scale AI Agents Across Your Entire Enterprise with Creatio AI Studio

The Solutions Review team continues to explore Creatio’s solution suite with an overview of the Creatio AI Studio, an AI-native platform built to manage enterprise agent lifecycles. In this piece, we explain how, “By bringing agent design, execution, integrations, monitoring, and policy controls into Creatio, teams are positioning their AI agents as managed components of enterprise operations. For organizations evaluating agent platforms, the lifecycle emphasis matters more than any individual model feature.”

Read on for more.

For consideration in future news round-ups, send your announcements to wjepma@solutionsreview.com.