Freshworks, a customer engagement software company, has recently announced the signing of definitive agreements for a $150 million series H round of funding at a post-financing valuation of $3.5 billion. This round was led by investors including Sequoia Capital, CapitalG, and Accel. Freshworks plans to use these resources to further worldwide expansions, and accelerate investment in its integrated SaaS platform.
“Since Freshworks’ founding, we have been at the forefront of democratizing software for the entire organization – and we’re continuing that tradition by using the most advanced cloud technologies to ensure that software delivers for the entire organization and puts the ‘customer’ back into CRM,” says Girish Mathrubootham, CEO & Founder of Freshworks. “The Customer-for-Life Cloud enables businesses to sharpen their customer understanding to better predict and enable success, displacing dismal legacy SaaS solutions that have over-promised and underdelivered with eye-popping regularity.”
Freshworks has also announced its new Customer-for-Life Cloud, which establishes a common data platform across all of the vendor’s customer engagement products. This combines information from marketing, sales, support, and customer success in a central location, which helps to enhance customer journeys. The Customer-for-Life Cloud allows users to proactively act to increase satisfaction and lifetime value by giving them access to a 360-degree view of their customers.
Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks SaaS products provide a 360 degree view of the customer, are ready to go, easy to use, and offer quick return on investment. Headquartered in San Mateo, USA, Freshworks 2,500+ team members work in offices throughout the world.
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