New Survey Confirms Managers Feel Talent Management Needs Improvement

New Survey Confirms Managers Feel Talent Management Needs Improvement

Betterworks, the leading enterprise HR software for Continuous Performance Management, has released their findings of an industry-wide survey of 1,000+ people managers currently working in enterprises with over 500 employees. The report summarizes the troubling state of talent management in their organizations. Available here, survey participants expressed that nearly every aspect of talent management within their own organizations has significant room for improvement.

“Becoming a manager and transitioning from ‘doing the job’ to ‘leading and helping others to do the job’ is a big change,” said Josh Bersin, global industry analyst and member of the Betterworks board of directors, who penned the forward of the report. “Key to this journey is a company’s performance and talent management process, and this research found that many managers feel that their performance management practices get in the way rather than help them.”

The report found that people managers play an outsized role in improving workforce performance through day to day actions that motivate, engage and develop their teams. The managers Betterworks surveyed overwhelmingly expressed that nearly every aspect of talent management within their own organizations has significant room for improvement.

Key Takeaways

Managers lack a sense of purpose: Independent research from DDI shows that companies with clear objectives outperform the market by 42%. However, most managers in the Betterworks survey reported experiencing a significant lack of purpose in their organization and serious challenges around organizational alignment.

Managers perceive an alarming lack of alignment:

  • 62% admitted their organization did not communicate goals and priorities clearly enough so everyone knew what they were accountable for
  • A similar percentage did not have a clear understanding of top company priorities for the next 12 months.

Managers find little value in current performance management processes: Performance programs are supposed to help managers coach their employees, communicate key objectives, and set and manage goals. However, the Betterworks survey found that many managers view their current performance processes as outdated and more of a hindrance than a help.

  • Only 43% of managers are held accountable for developing their people
  • 63% fail to have regular development conversations with their teams
  • 59% of managers and employees “do not perceive their performance management process as valuable.

Development opportunities for managers are scarce: The research found that management coaching is not expected or encouraged in most organizations.

Your people managers make or break your organization’s performance; they are where the rubber hits the road,” said Doug Dennerline, chief executive officer at Betterworks. “They need to feel confident that the organization’s talent management processes support their team’s development and supports them as managers. It’s critical that HR gives managers needed training and equip them with the tools they need to be effective at such essential processes as setting and aligning team and individual goals, giving and receiving feedback, and recognizing and developing everyone on their team.”

Read the full report from Betterworks.

Read the 7 Ways to Improve Talent Management.

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Elizabeth Quirk

About Elizabeth Quirk

Liz is a leading enterprise technology writer covering Enterprise Resource Planning (ERP), Business Process Management (BPM) and Talent Management Suites (TMS) at Solutions Review. She writes to bridge the gap between consumer and technical expert to help readers understand what they're looking for. Liz attended Massachusetts College of Liberal Arts, where she obtained her Bachelor of Arts Degree in English and Communications. You can reach her at