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Customer Journey

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Reduce the Customer Experience Gap with a Single Point of Control

As part of Solutions Review’s Premium Content Series—a collection of contributed columns written by industry experts in maturing software …

March 15, 2022Best Practices Read more
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Pegasystems Announces New AI-Powered Customer Journey Capabilities

Pegasystems recently announced a new AI-powered capability for modernizing traditional customer journeys. Titled Next-Best-Action Customer Journeys, the new …

December 3, 2021CRM News Read more
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