Analyst house Gartner, Inc. recently announced the winners of its new 2021 Peer Insights Voice of the Customer: Cloud HCM Suites for 1,000+ Employee Enterprises. The report marks the latest addition to the researcher’s list of buyer-centric resources, which already includes its popular Magic Quadrant and Critical Capabilities. Gartner Peer Insights provides first-hand reviews of software and services contributed by enterprise users. The new report is an extension of Gartner’s Customer Choice Awards released in previous years.
Peer Insights Voice of the Customer does not include an expansive vendor listing or proprietary graphic to help organizations select the best tools. Rather, it provides reviews that go through a strict validation process to ensure they are authentic. Gartner Peer Insights are meant to be a complement to its expert-led research reports. At Solutions Review, we read the report, available here, and pulled out the key takeaways.
Cornerstone OnDemand Records the Highest Overall Score
Receiving an overall rating of 4.7, Cornerstone OnDemand boasts the top score in this report. Though this provider received the top overall score, it should be noted that it received the second-lowest number of reviews, only getting 11. The vendors that are Cornerstone OnDemand’s closest competition in terms of overall scores are UKG and Darwinbox, both earning a rating of 4.6 and receiving 69 and 20 reviews, respectively. Workday, ADP, PeopleStrong, and Zucchetti Group are all close behind, each with ratings of 4.5 stars.
The Average Willingness to Recommend Rating is 87 Percent
The willingness to recommend scores ranged from 75-100 percent. The top vendor with regard to this metric is Zucchetti Group, which is the only provider to earn 100 percent. Just below the top vendor are Workday (93 percent), Ceridian (92 percent), and Zoho (90 percent). As with the highest overall score, readers should be aware that Zucchetti Group received only 13 votes, while Workday, Ceridian, and Zoho got 89, 60, and 10 responses, respectively.
UKG is the Customers’ Choice for Both Large and Midsize Enterprises
By receiving over 25 reviews and an average rating equal to or greater than the market average rating, UKG established itself as the Customers’ Choice for large and midsize enterprises. Workday also earned distinction in the large enterprise category, as did ADP in the midsize enterprise category. All three of those providers, as well as Ceridian and SAP, were named the Customers’ Choice for North America. Oracle, PeopleStrong, and Workday also earned category distinction for the Asia/Pacific region.
Read Gartner’s 2021 Peer Insights Voice of the Customer for Cloud HCM Suites for 1,000+ Employee Enterprises.