What’s Changed: 2021 Gartner Magic Quadrant for the CRM Customer Engagement Center
The editors at Solutions Review highlight what’s changed since the last iteration of the Gartner Magic Quadrant for the CRM Customer Engagement Center …
Kustomer
Facebook Announces Acquisition Of Kustomer CRM
Facebook recently announced its acquisition of Kustomer, a CRM startup that allows for …
Kustomer Releases New Report on Customer Service Efficiency
Kustomer has recently announced new data on the state of the customer service industry which underscores the need for greater efficiency, particularly …
What’s Changed: 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center
The editors at Solutions Review highlight what’s changed in the 2020 iteration of the Gartner Magic Quadrant for CRM Customer Engagement Centers and provide …
Kustomer Acquires Reply.ai to Improve Intelligent Automation
Kustomer recently announced that it has signed an agreement to acquire Reply.ai, a customer service automation company founded in 2016 that helps companies …
Kustomer Announces Rollout of AI-Powered KustomerIQ
Kustomer has recently announced the broad rollout of KustomerIQ, its artificial intelligence engine embedded across the Kustomer CRM platform. Kustomer IQ …